Q11. What is the primary goal of generative AI?
A. Classifying images
B. Generating new data that is similar to existing data
C. Solving mathematical equations
Answer
B
Q12. How can generative AI be applied in CRM systems?
A. By automating the entire customer service department
B. By generating random customer complaints for practice
C. By generating personalized responses and content for customer interactions
Answer
C
Q13. What is the primary benefit of using generative AI in CRM for customer support?
A. Generating more marketing emails
B. Reducing the need for human customer support agents
C. Increasing customer wait times
Answer
B
Q14. How does generative AI contribute to personalization in CRM?
A. By sending generic responses to customer inquiries
B. By generating random customer names in emails
C. By creating tailored product recommendations and content for each customer
Answer
C
Q15. What ethical considerations should be taken into account when using generative AI in CRM?
A. None, as AI is inherently ethical
B. Data privacy, bias, and transparency
C. Making all customer interactions completely automated
Answer
B